Lippincott Customer Success

Committed To You!

 

Training Services and Personalized Support

The Lippincott Customer Success Team includes training coaches, product trainers, and nursing education consultants to help you integrate your suite of digital nursing education solutions. Your personal training coach will be with you every step of the way, coordinating the pace of your instruction to ensure you are maximizing your solutions’ potential.

Coach

Our “Getting Started” training resources are designed to help you build a solid foundation for success. Training is available 24/7 in multiple formats.

  • On-demand training videos include product user guides with step-by-step instructions
  • Training webinars led by coaches

Integrate

Providing next-level training for faculty, our course integration classes are led by Nursing Education Consultants, who are faculty like you, and have experience integrating our products.

  • Webinars demonstrate course integration strategies and best practices
  • In depth coverage of our integrated learning platform and all nursing digital solutions.

Achieve

Ongoing professional development ensures success throughout the learning cycle. Monthly webinars focus on hot topics in nursing education to help you transform your nursing program, engage students and improve outcomes. Recent topics include:

  • Building Student Competence and Confidence with Clinical Skills and Simulation
  • Active Learning: How to Flip a Classroom

Student Training Resources

On-demand student training resources include product user guides and interactive training videos. Visit thepoint.lww.com/studentsupport

FIND OUT MORE AT: thepoint.lww.com/success

Excellent presentation! The speaker was energetic and engaging. It was helpful to have time to ask questions and dialogue.

Need Help?

Our technical support agents are well versed on all of our other digital solutions. We are eager and ready to help you and your students use our products. Please don’t hesitate to contact us!

Call our support number (1-800-468-1128) or email us techsupp@lww.com to get the help you need, right when you need it!

You can also access our regularly updated help database, available at thePoint.lww.com/help, to get answers to the most frequently asked questions.

Live help is available:

Monday: 8:00am – 12:00am
Tuesday: 8:00am – 12:00am
Wednesday: 8:00am – 12:00am
Thursday: 8:00am – 12:00am
Friday: 8:00am – 7:00pm
Saturday: Unavailable
Sunday: 4:00pm – 12:00am